Here’s a sample return policy that you could use for your website. You can customize it to suit the specific needs of your business and the nature of the products or services you offer.
Return Policy
At [Your Company Name], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.
1. Eligibility for Returns
- Items must be returned within [30] days of the delivery date.
- Items must be in their original condition, unused, and with all original packaging and tags intact.
- Certain items (e.g., perishable goods, custom products) may not be eligible for return. Please refer to the product description for more details.
2. Return Process
- Step 1: Contact us at [support email/phone number] with your order number and reason for return.
- Step 2: Our customer service team will review your request and provide instructions, including the return shipping address.
- Step 3: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.
3. Refunds
- If approved, refunds will be processed within [7] business days.
- Refunds will be issued to the original payment method only.
- Shipping fees (if applicable) are non-refundable.
4. Exchanges
- We offer exchanges for defective or damaged items. If you need an exchange, please contact us within [7] days of receiving your order.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
6. Non-Returnable Items
- [List any non-returnable items, e.g., gift cards, downloadable products, final sale items, etc.]
7. Contact Us
If you have any questions about our return policy, please contact us at [support email/phone number.
shreeeram8881@gmail.com
This template provides a basic structure. Adjust time frames, processes, and policies as needed to reflect your business model and customer expectations.